FAQs

Are your mugs made with pure copper?

Yes, all of our copper mugs are made with 100% pure high-grade and food-safe copper. In order to protect your health, the interior of our copper mugs are lined with high-grade stainless steel.

It’s very important that your copper mug is lined with stainless steel. That’s because copper is a heavy metal that reacts with acidic fluids such as cocktail ingredients. If you use a copper mug that is not lined with stainless steel, the acidic fluids in your drink will cause a chemical reaction which may cause you to ingest too much copper, leading to an unhealthy and potentially dangerous concentration of copper in your body.

Unfortunately, many manufacturers that sell copper mugs without any stainless steel lining fail to warn their customers about the potential health consequences. In order to avoid negative health effects for you and your friends and family, please make sure to only use copper mugs that are plated with stainless steel on the inside.

The stainless steel lining in our copper mugs also has an added functional benefit. Because copper is a very soft metal, it can become damaged by repeated use. Stainless steel plating increases the strength and durability of your copper mug and greatly extends its life!

How do you make your copper mugs?

All of our copper mugs are handcrafted with care using traditional methods. Our mugs are also carefully and painstakingly hammered by hand to create a gorgeous aesthetic. Every mug will be unique and may have some imperfections which add to the character of the piece. They are of exceptional quality.

How do I clean my copper mug?

Easy! Clean the inside of your copper mug with warm water, soap and a soft cloth. Be sure to never wash your copper mug with detergents or in a dishwasher.

Your copper mug is made of 100% pure copper, so its surface will naturally patina over time. Many of our customers like having the exterior of their mugs age gracefully into a beautiful copper patina, but, if you prefer the shine of copper, it is very easy to remove. Simply sprinkle a pinch of salt on a slice of lemon, allow the salt to dissolve, and then gently rub it on the surface of your mug. The lemon and salt will form a mixture that will naturally remove the patina and restore the copper’s shine. Once done, rinse with water and dry well.

When can I expect to receive my shipment?

All orders are shipped from our warehouse with in 2 business days of the order being placed.Shipment will arrive between 8-15 days(Shipping times are only estimates and unfortunately, cannot be guaranteed.) after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by courier service.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://raresalestore.com/orders-tracking/ or 17track.net.

Where do you ship?

Currently,we do ship worldwide. But in case your country may not be supported by our logistics,we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us at support@raresalestore.com.

Will there be any additional charges (such as duty or taxes) on international orders?

You don’t need to pay additional shipping and tax.

What is your return & exchange policy?

Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

Great product! What attracted you to copper mugs?

We love nothing more than spending time with friends and enjoying well-made cocktails. Our passion for making the perfect Moscow Mule took us here! We’ve worked hard to ensure that our copper mugs are of exceptional quality.

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